HelpLine
The NAMI Buffalo Helpline is 716-226-6264. Trained volunteer family members and support staff who have first-hand experience provide confidential support, understanding and assistance with locating services.
We respond to calls related to many different aspects of mental illness. We listen to and help people whose experience and knowledge of mental illness may be broad or very limited.
A small sample of the types of calls we respond to are:
- A loved one is about to be released from the hospital or jail and the family is not sure how to be a help – or find help
- Loved one is missing or homeless
- Relative is arrested or incarcerated
- Loved one has mental illness and is abusing substances
- Teen is experiencing early signs of mental illness and the parent does not know where to begin
- College student begins experiencing psychotic episodes or depression
- A loved one is about to be discharged from the hospital and cannot return to the family home
- A family member simply needs to talk
This line is not a Hotline to be used in an emergency. Messages are returned within 2 business days and often within 24 hours. You may also email us for help at helpline@namibuffalony.org.
If you are in crisis, contact Crisis Services at 716-834-3131 or 911 for police emergency help. Be sure to say that it is a mental health call.
