Group-Specific Services
Some services are tailored for a particular need or disorder, such as post-partum depression or developmental disability. Other services are designed for groups who may have a higher need for mental health services, such as veterans or refugees.
Co-Occurring Mental Illness & Substance Abuse
Co-occurring disorders (also referred to as “dual diagnosis”) is a term for when someone experiences a mental illness and a substance use disorder simultaneously. Either disorder—substance use or mental illness—can develop first. Some agencies still have programs termed MICA services (Mentally Ill Chemical Abuse). Office of Mental Health specifically licenses some mental health clinics for “integrated” substance abuse (or “chemical dependence”) services. Individuals with serious mental illness will be assessed for drug and alcohol use and abuse, and provided treatment which addresses using drugs and alcohol to self-medicate. For WNY provider information, see Substance Use Disorder.
When arranging an appointment at a mental health clinic or other outpatient mental health services, provide the Intake/Admissions staff with information about your or your relative’s drug and alcohol use or abuse. Individuals seeking mental health services often underreport the amount or frequency of their substance use, or are unaware of the problems such use or abuse is causing. Using alcohol when taking prescribed drugs may make these drugs less effective, ineffective or cause unintended side effects.
Medical health providers will generally take into account co-occurring mental illness and substance use when prescribing treatment. Few organizations, however, specifically treat co-occurring illness. Descriptions in Adult Treatment and Substance Use Disorder sections will note if they provide co-occurring, MICA or dual-diagnosis treatment.
Developmental Disabilities Resources
Western New York Developmental Disabilities Services Office (DDSO)
716-517-2165
1200 East and West Rd., West Seneca, NY 14224
www.opwdd.ny.gov
Service Details
Information and referral to community services for the developmentally disabled, clinical services, respite and family support, includes services to those with developmental disabilities, cerebral palsy, epilepsy, autism, and developmental disabilities and mental illness.
Aspire of WNY
716-838-0047
2356 North Forest Road
Getzville, NY 14068
www.aspirewny.org
Service Details
Provides services for children and adults with developmental and similar disabilities.
Residential and respite, adult day treatment and day habilitation, outpatient diagnostic and treatment clinics, comprehensive primary medical service, social development programs, comprehensive special education, Community Integration Program, mental health services. Medicaid service coordination, supportive employment. Multiple locations.
The Claddagh Commission/ Suburban Adult Services (SaSi)
716-947-5857
7030 Erie Rd.
Derby, NY 14047
www.claddaghcommission.org
Service Details
Residential habilitation, respite, supported employment, day habilitation, service coordination.
Community Services for the Developmentally Disabled, Inc.
716-748-6392
180 Oak St.
Buffalo, NY 14203
www.csdd.net
Service Details
Service coordination, residential and habilitation services for individuals with a developmental disability as well as those with a secondary diagnosis of mental illness. Specialized services include Parenting Program, Offender Program, Senior Services. Project COACH is an after-hours hotline providing referrals, crisis counseling, and telephone assurance.
LOCATIONS:
- Service Coordination
716-883-8002
Project COACH hotline: 716-883- 8002
452 Delaware Ave., Buffalo, NY 14202
Fees: Accepts Medicaid.
Service Details
Case management for individuals with a developmental disability, will accept clients with a secondary diagnosis of mental illness. Specialized services include Parenting Program, Offender Program, Senior Services. Project COACH is an after-hours hotline providing referrals, crisis counseling, and telephone assurance. Supported employment, recreation and leisure groups, and in-home support. Also offers senior programs and respite care. Assertive Community Treatment (ACT). Residential housing and emergency shelter.
Early Childhood Direction Center Erie County
880-462-3875 or 716-878-7282
Outside Erie County: 800-462-7653
Service Details
Information and referral for parents and professional on the needs of developmentally disabled children to age 5. Serves Allegany, Cattaraugus, Chautauqua, Erie, Niagara and Orleans counties.
The Lutheran Service Society of WNY
716-631-9212
6680 Main St.
Williamsville, NY 14221
Fee: Sliding scale, Medicare, Medicaid
Service Details
Individual and couples counseling, groups for women on self-esteem, Medicaid service coordination for developmentally disabled persons.
Parent Network of WNY
716-332-4170
1000 Main St., Buffalo, NY 14202
Fees: None
www.parentnetworkwny.org
Service Details
Provides 1-on-1 support and education to families of children (birth through adulthood) who have special needs, and professionals, on: disabilities, and special education and services. Provides resources, workshops, and support groups to help parents support their child’s success in life and to reach their fullest potential. Most of their staff are parents of children with disabilities.
Parent to Parent of NYS – Western Region
716-675-0239 or 800-305-8813
1200 East & West Rd.
Bldg. 16, Rm. 1-131
West Seneca, NY 14224
Fees: None
Service Details
Builds a supportive network of families to reduce isolation and empower those who care for people with disabilities.
1-on-1 support line
716-332-4175
Service Details
Telephone support program for parents of children with disabilities and/ or chronically ill children having special needs. Free, individual, confidential support, reassurance and information from trained volunteer parents of children with like handicapping conditions. Covers over 200 disabilities.
People, Inc.
716-634-8132
1219 North Forest Rd.
Williamsville, NY 14231-9033
Fee: Varies; also Medicare, Medicaid, private insurances
www.people-inc.org
Service Details
Residential services, day programs, family support, training/employment, case management, counseling, children and young adult services, respite, health care and community outreach. Residential group homes located in Western New York.
Team Works/Suburban Adult Services Inc. (SASi)
716-805-1555
960 West Maple Ct.
Elma, NY 14059
www.sasinc.org
Variety of settings and level of staff support for supported employment services.
Southeast Works/People, Inc.
716-683-7100
181 Lincoln St., Depew, NY 14043
www.southeast-works.org
Service Details
Housing and day programs for Erie County adults with developmental disabilities. Additional sites in Lancaster and West Seneca. Programs: Supported employment, pre-vocational services, Medicaid service coordination, vocational case management, day habilitation services, resident habilitation services, self-advocacy and community residences.
The Summit Center
716-629-3400
150 Stahl Rd.
Getzville, NY 14068
www.thesummitcenter.org
Service Details
Programs and services for children and adults with autism and other developmental, behavioral and social challenges. Behavioral pediatric clinics, adult day programs, respite, vocational and employment services and service coordination.
Eating Disorders
Eating Disorders Treatment
Jewish Family Services
716-883-1914
70 Barker Street
Buffalo, NY 14209
http://www.jfsbuffalo.org
Fees: Sliding scale for uninsured. Most insurances accepted, including Medicaid.
Service Details
Offers assessment as well as ongoing outpatient therapy dealing with various eating disorders. Individual counseling for eating disorders including Bulimia, Anorexia, and Compulsive Overeating. Provides linkage with self-help organizations, partial day, inpatient programs, nutritionists, and physicians. Children, Adolescents and Adults.
Area served: Erie & Niagara County.
Immigrants & Refugees
Jericho Road Community Health Medical Center
716-881-6191
184 Barton St., Buffalo, NY 14213
www.jrchc.org
Fees: All private/government insurances; sliding scale
Genesee Street
716-892-2775
Jesse Nash Health Center
716-858-7687
608 William St., Buffalo, NY 14206
Service Details
Treatment and prevention for STDs/AIDS, family planning, tuberculosis and refugee health needs, and immunizations.
WNY Center for Survivors of Torture (WNYCST)
Jewish Family Service
716-883-1914
70 Barker St., Buffalo, NY 14209
Fees: None
www.JFSBuffalo.org
Service Details
Provides intensive care coordination services to address the consequences of trauma and political and state-sponsored torture experienced by survivors living in WNY. WNYCST services are available for individuals (adult or child) who are determined to be either primary or secondary survivors of torture as defined by 18 U.S. Code § 2340.
LGBTQ+ Community
GLYS of WNY (formerly Gay and Lesbian Youth Services)
716-855-0221
393 Delaware Ave, Buffalo, NY 14202
www.glyswny.org
Service Details
Gay, lesbian, bisexual, transgender, and questioning (LGBTQ+) youth ages 5-21 and their friends and family members in Western New York.
PFLAG Buffalo/Niagara
(716) 883-0384 Helpline
P.O. Box 617., Buffalo, NY 14207
info@pflagbuffalo.org
www.pflagbuffalo.org/
Service Details
Helpline, support, education, advocacy and referrals for families, allies, and people who are LGBTQ. Also, chapters in Rochester and Chautauqua.
Pride Center of WNY
716-852-7743
278 Delaware Ave, Buffalo, NY 14202
www.pridecenterwny.org
Service Details
Serves WNY LGBTQ+ community. Offers a trans-affirmative environment where clients can be linked to sexual health services, social groups, and support groups, as well as engage in an ongoing relationship with a primary care provider and/or a mental health provider to address the full spectrum of health and wellness needs. Information, assistance, and referrals regarding benefits and entitlements, including insurance, housing, and linkages to other supportive services.
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In addition to the local resources listed above, the following national resources from NAMI New York State may be helpful.
NAMI-NYS recognizes that the LGBTQIA+ community represents a diverse range of identities and expressions of gender and sexual orientation. In addition to these identities, members of the community are diverse in terms of race, religion, ethnicity, nationality and socioeconomic class. This intersectionality — the combined and overlapping aspects of a person’s identity —brings diversity of thought, perspective, understanding and experience. This complexity is important to understand as a unique and valuable aspect of the LGBTQI community that can result in a strong sense of pride and resiliency. NAMI-NYS invites you to continue supporting LGBTQI+ Mental Health Awareness and to share our free mental health support, education and advocacy.
Resources:
· CenterLink LGBT Community Center Member Directory
· The American Psychological Association (APA Provides educational and support resources on a range of LGBTQ topics.
· The Association of Gay and Lesbian Psychiatrists Offers many resources for LGBT individuals experiencing mental health conditions and psychiatric professionals with LGBT clients.
· The Gay and Lesbian Medical Association’s Provider Directory A search tool that can locate a LGBTQ-inclusive health care provider.
· The LGBT National Help Center Offers confidential peer support connections for LGBT youth, adults and seniors, including phone, text and online chat.
· The National Center for Transgender Equality Offers resources for transgender individuals, including information on the right to access health care.
· The Trevor Project A support network for LGBTQ youth providing crisis intervention and suicide prevention, including a 24-hour text line (text “START” to 678678).
· SAGE National LGBT Elder Hotline
· Society for Sexual, Affectional, Intersex, and Gender Expansive Identities (SAIGE) Delivers educational and support resources for LGBTQ individuals, as well as promotes competency on LGBTQ issues for counseling professionals.
Pre- and Post-Partum Depression Services
Post-Partum Depression Support Group
716-568-3628
Millard Fillmore Suburban Hospital
1540 Maple Road
Williamsville, NY 14221
www.kaleidahealth.org/suburban
Fees: Free
Service Details
Provides treatment, education, advocacy, and mutual support to new mothers experiencing depression after having given birth. Group meets monthly and babies up to one year old are welcome. Peer to peer support outside of the meetings is also available. Women experiencing depression within 12 months of giving birth.
Service Area: WNY.
P3 Center for Teens, Moms & Kids – NFMMC
716-278-4423
Tuscarora Indian Nation
716-297-0598
533 Tenth Street
Golisano Center for Community Health
Niagara Falls, NY 14301
nfmmc.org/programs-services/women-planning-pregnancy-parenting-center.php
Service Details
Comprehensive services for health needs assessments, including pre- and post-partum screening, early childhood and parenting assistance, benefits and insurance enrollment, social service referrals, substance use and domestic violence prevention, and health and wellness education. Spanish available. Open to all women.
Service Area: Niagara Falls and the Tuscarora Indian Nation.
Horizon Health Services, Inc.
716-831-1800
55 Dodge Road
Getzville, NY 14068
www.horizon-health.org
Fees: Sliding scale available
Service Details
Treatment and support for individuals and families struggling with substance use disorders and mental health issues. Outpatient & residential treatment, detoxification services, military/first responder residential treatment, crisis stabilization, therapy dog program. Postpartum Mood Disorder and Postpartum Depression counseling.
Service Area: WNY
Horizon Health Services – Women Centered Care at Sisters Hospital
716-831-1800
2157 Main Street
Buffalo, NY 14214
www.horizon-health.org/services/outpatient/womens-services/
Service Details
Services specifically designed for women dealing with postpartum depression and/or postpartum mood disorders, mental health, and substance use disorders. For women who have recently had a baby.
Service Area: Erie, Genesee, & Niagara Counties.
Senior Services
There are a wide variety of services for older people in Erie County, including mental health services. Resources listed here are particularly relevant for older citizens in need of mental health services.
Erie County Department of Senior Services
716-858-8526
95 Franklin St., Rm. 1304
Buffalo, NY 14202
www.erie.gov/seniorservices
Service Details
Service links are available for senior vision services, low cost dental services, as well as a full range of support and housing services. Mental Health assessments.
Case Management for Mentally Ill Older Adults
716-858-8526
Fee: None
Serves adults over 60 years of age.
Erie County Dept. of Senior Services
Caregiver Resource Center (CRC)
716-858-8526
Free information via phone or email (caregiver@erie.gov) about services and programs for seniors and those who care for them: case management, professional counseling for stresses of caregiving, Alzheimer’s-proofing your home, legal assistance around guardianship adoption issues for caregivers age 55+ raising a minor family member, and caregiver workshops. A “first step” for information on home care, adult care, home delivered meals, insurance counseling, home assessment and other needs.
Erie County Department of Senior Services
CASA (Community Alternative Services Agency)
716-858-2323
Assists with services for seniors, including Medicaid application assistance.
Catholic Charities
Project Hope
716-362-2388 ext. 401
20 Rich St.
Buffalo, NY 14211
www.ccwny.org
Service Details
Project HOPE provides services to keep an older adult with a mental health diagnosis independent in their home environment through linkage, referral, advocacy and intervention with formal and informal supports.
Community Concern of WNY, Inc.
716-947-5025
6722 Erie Rd., Rte. 5
Derby, NY 14047
www.CommunityConcern.org
Fees: CarePanion services are free, insurance or Medicaid
Service Details
Care management, information and assistance, first offender diversion, CarePanion, caregivers and blind elderly support groups and outreach in Evans, Brant, Eden, Collins, and N. Collins.
Community Services for the Developmentally Disabled, Inc.
716-748-6392
180 Oak St.
Buffalo, NY 14203
www.csdd.net
Service Details
Service coordination, residential and habilitation services for individuals with a developmental disability as well as those with a secondary diagnosis of mental illness. Specialized services include Parenting Program, Offender Program, Senior Services. Project COACH is an after-hours hotline providing referrals, crisis counseling, and telephone assurance.
The Dale Association
716-433-1937
33 Ontario St., Lockport, NY 14094
Fee: Variable, depends on activity or service
Geriatric Mental Health Nurse 716-433-1937
20 Lock St., Lockport, NY 14094
Fee: Variable, depends on activity or service
Service Details
Services for individuals age 50 and over who are homebound, but are willing to engage in program. Provides link for individuals who have serious mental illness with medical and social services.
Jewish Family Service
716-883-1914
70 Barker St.
Buffalo, NY 14209
www.jfsbuffalo.org
Fees: Covered by most insurances, including Medicaid and Medicare
Service Details
In-home mental health diagnostic, assessment, and treatment program for elderly age 60+ for homebound people needing mental health treatment. Case management and advocacy for elderly clients. Services available to all.
Monsignor Carr Outreach Team (Catholic Charities)
716-218-1400
20 Rich St.
Buffalo, NY 14215
Fees: Sliding scale, most insurances
www.ccwny.org
Service Details
Provides evaluation, assessment, and support to families dealing with issues of parents who are growing older; individuals 55 and over dealing with problems of mental illness or decline, depression, family concerns; visits may be provided at home or in a community location. Assessments can be done at several clinics, including: Buffalo, Cheektowaga, Kenmore, Lockport, Niagara Falls, and North Tonawanda.
NYS Office for the Aging
NY Connects Line 1-800-342-9871
Information about resources available to caregivers about long term care and supports in NYS.
Erie County NY Connects
716-858-8526
www.nyconnects@erie.gov
Information about long term care and supports
Veteran Resources
Buffalo Vet Centers
716-882-0505
564 Franklin St.
Buffalo, NY 14202
OTHER SITE:
2372 Sweet Home Rd., Ste. 1, Amherst, NY 14228
716-862-7350
Fee: None to eligible veterans
Service Details
Readjustment counseling. Group, individual, marital/family counseling for warzone veterans with PTSD, psychological, relationship or sexual trauma.
Disabled American Veterans/VA Regional Office
716-857-3354
130 S. Elmwood Ave. Ste. 620
Buffalo, NY 14202
www.dav.org
Service Details
Counseling to veterans with claims; includes spouse and dependents.
Education benefits: 1-888-442-4551
Greater Buffalo Counseling Centers (GBCC), Inc.
716-833-5993
3330 Main St., Buffalo, NY 14214
PO Box 684
Buffalo, NY 14215
Fee: $0-30, sliding scale; no one turned away
www.greaterbuffalocounseling.com
Service Details
A non-profit agency that offers compassionate, supportive low (or no) cost counseling through the WNY community. Volunteer counselors create a safe, welcoming environment to those who find themselves suffering from feelings of loss, anxiety, anger, and/or hopelessness.
Horizon Village Freedom Village/ Horizon Health Services
716-831-1800
6331 Inducon Drive East, Sanborn, NY 14132
www.horizon-health.org
Service Details
Intensive residential substance abuse; variable length of stay. Short term stays available. Specialized treatment for male veterans. Outpatient services for residents’ significant others.
Liberty Hall/Cazenovia Recovery Systems, Inc.
585-343-3094
222 Richmond Ave., Batavia, NY 14020
PO Box 1500
Batavia, NY 14021-1500
Cazenovia Recovery Systems, Inc.
716-852-4331
2671 Main St., Buffalo, NY 14214
Fee: Social Services or social security; private pay, sliding scale
www.cazenoviarecovery.org
Service Details
Services for individuals age 50 and over who are homebound, but are willing to engage in program. Provides link for individuals who have serious mental illness with medical and social services.
Transitional Services, Inc./Emergency Housing Service
716-886-0363
336 Forest Ave., Buffalo, NY 14222
fax 716-881-6679
Supervisor/Contact: Melissa Figini, mfigini@tsiwny.org
Hours: 9-5 M-F; 24-hour emergency response
www.tsiwny.org
Service Details
Short term (30 day) housing for individuals with psychiatric disorder who lack housing or funds for housing. Applicants must have a current psychiatric assessment from ECMC, VA, BPC or outpatient program.
Veterans One-Stop Center
716-898-0110
1280 Main St., Ste. 204.
Buffalo, NY 14209
www.vocwny.org
OUTPATIENT CLINICS:
VA Outpatient Clinic – Dunkirk
716-203-6474
166 East 44th St., Dunkirk, NY 14048
VA Outpatient Clinic – Lackawanna
716-821-7815
1234 Abbott Rd., Lackawanna, NY 14218
Service Details
For eligible veterans only. DD214 discharge papers needed to obtain service; Tri-care veterans; eligible veterans; active duty veterans. Service provided on a priority basis. Call for further information.
Veterans Services Agency of Erie County
716-858-6363
Edward A. Rath County Office Building
95 Franklin St., Ste. 800, Buffalo, NY 14202
www2.erie.gov/veterans
Help with benefits and links to other resources
NAMI Buffalo & Erie County
716-226-6264
737 Delaware Ave., Ste. 217
Buffalo, NY 14209
info@namibuffalony.org
Service Details
Project Homefront is an online class for families of veterans who have mental health needs in post-deployment transition.